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Online harassment reporting guide

Reporting online harassment in Northern Ireland

Step-by-step, source-backed guidance: where to file, the exact offences to name, and how to escalate until your case is assigned.

URGENTIn immediate danger? Call 999 now.

999 (also 112 works across the UK/EU and routes to the same emergency operator). Use when a crime is in progress, there is an immediate threat to life or safety, or a suspect is nearby.

Most people here are not in an active emergency. To start an official record, use the non-emergency steps below.

STEP 1

Start the paper trail

File a non-emergency report, and do the single most important thing: get your report / reference / occurrence number. That number is the key that unlocks platforms, prosecutors, employers and protective orders.

PSNI online non-emergency reporting portal (creates an official record / reference number)

The primary way to START AN OFFICIAL PAPER TRAIL for non-emergency online harassment, stalking, threats, etc. Available 24/7. Select the incident type (e.g. report a crime, hate crime, anti-social behaviour), enter details and evidence, and you receive a confirmation/record with an incident number. PSNI has taken tens of thousands of reports through this channel since September 2023 (roughly 36,874 online reports between 1 Sep 2023 and 17 Jan 2025). Pair it with the 'My PSNI' portal victim-update facility to track the investigation. Keep the reference number for follow-up and escalation.

psni.police.uk →Official source · psni.police.uk ↗
PSNI non-emergency telephone line 101

Call 101 to report a non-emergency crime or incident and create an official occurrence/record with a reference number. Use when you want to speak to an operator, the matter is not an emergency, and you want it logged. For hate crime, callers are directed to '101 option 2'. Always use 999 instead if there is an immediate threat.

101 (within Northern Ireland / UK)Official source · psni.police.uk ↗
True Vision hate crime online report (for hate-motivated harassment - racist, religious, sexual-orientation, disability, transgender)

If the harassment is motivated by hostility to a protected characteristic, you can use the True Vision online reporting form, which is sent immediately to PSNI and generates a police record. Run by the National Police Chiefs' Council. Useful as an alternative intake that still lands with PSNI.

report-it.org.uk →Official source · report-it.org.uk ↗
STEP 2

File with the national cybercrime body

File here in addition to, not instead of, your local police report.

Report Fraud (City of London Police) - the UK's national fraud and cyber crime reporting service, replacing Action Fraud for England, Wales and Northern Ireland

INTAKE / TRIAGE, NOT a police force. National reporting centre for fraud and cyber crime for England, Wales AND Northern Ireland (Scotland uses Police Scotland 101 instead). Reports are assessed by the National Fraud Intelligence Bureau (run by the City of London Police) and, where there are viable leads, disseminated to the relevant local force (PSNI in NI) for investigation. It does not investigate cases itself. Use it specifically for fraud, identity fraud, scams, hacking/computer misuse, and extortion involving money. A live cyber attack in progress should be reported by phone immediately. Report Fraud went live on 4 December 2025 (replacing Action Fraud), with Action Fraud traffic redirecting over the following months and full public launch in January 2026; the phone number is unchanged from Action Fraud.

reportfraud.police.uk →0300 123 2040 (online 24/7; phone Mon-Fri 08:00-20:00; the line is 24/7 for businesses/charities/organisations suffering a live cyber attack; +44 300 123 2040 from abroad)
National Crime Agency (NCA) - National Cyber Crime Unit (NCCU)

Investigates the most serious, organised and cross-border cyber crime across the whole UK including Northern Ireland; it is the UK's lead agency against serious and organised crime, including cybercrime that crosses regional or international borders. The public does not normally report individual harassment cases directly to the NCA (those go to PSNI / Report Fraud); the NCA takes the high-harm, organised, or cross-border cases. It also hosts the UK's international liaison capability.

nationalcrimeagency.gov.uk →Not a public victim-intake phone line; report individual crimes to PSNI 101/999 or Report Fraud 0300 123 2040 instead. NCA general contact via its website.
PSNI Cyber Crime Centre

PSNI's specialist unit. Its public-facing 'Cyber Protect/Prevent' function focuses on prevention, awareness and supporting SMEs, charities and individuals; investigation of cyber-enabled crimes (online harassment, stalking, threats) is carried out through PSNI's normal crime-investigation route after you report via 101 / 999 / the online portal. Treat it as the in-force specialist resource behind a PSNI report, not a separate public intake.

psni.police.uk →Report through PSNI 101 / 999 / https://www.psni.police.uk/report
What to report it as

The offences in Northern Ireland

Use the right words. Lead with threats, stalking and doxxing, not “someone is being mean.” Tap any offence for the full elements and the official source.

Criminal harassmentProtection from Harassment (Northern Ireland) Order 1997Max penalty: Triable either way. On indictment: up to 2 years imprisonment and/or a fine. On summary conviction: up to 6 months and/or a fine not exceeding the statutory maximum.

What it covers. Pursuing a course of conduct which amounts to harassment of another and which you know or ought to know amounts to harassment.

Section. Article 3 (prohibition) and Article 4 (offence of harassment) · Criminal (with a parallel civil remedy under Article 5 - damages and injunction)

Key elements. Course of conduct = conduct on at least two occasions (Article 2(3)); 'conduct' includes speech. Mens rea: defendant 'knows or ought to know' the conduct amounts to harassment (objective 'reasonable person' test).

Official source · legislation.gov.uk ↗
Criminal harassment - putting in fear of violenceProtection from Harassment (Northern Ireland) Order 1997Max penalty: Triable either way. On indictment: up to 7 years imprisonment and/or a fine. On summary conviction: up to 6 months and/or a fine not exceeding the statutory maximum.

What it covers. A course of conduct that causes another to fear, on at least two occasions, that violence will be used against them.

Section. Article 6 (putting people in fear of violence) · Criminal

Key elements. Course of conduct (two or more occasions) causing fear of violence on each occasion; defendant knows or ought to know each occasion will cause such fear.

Official source · legislation.gov.uk ↗
StalkingProtection from Stalking Act (Northern Ireland) 2022Max penalty: Triable either way. On indictment: up to 10 years imprisonment and/or a fine. On summary conviction: up to 12 months and/or a fine not exceeding the statutory maximum.

What it covers. A dedicated stalking offence: a course of conduct comprising stalking acts that causes the victim to suffer fear, alarm or substantial distress.

Section. Section 1 (offence of stalking) · Criminal (the Act also creates civil Stalking Protection Orders)

Key elements. Course of conduct = conduct on at least two occasions. Mens rea: the person either INTENDS to cause the victim fear, alarm or substantial distress, OR knows / ought to have known the conduct would be likely to cause it. The Act lists example stalking behaviours (following, monitoring, contacting, watching, etc.).

Official source · legislation.gov.uk ↗
Criminal threats / threatening communications (threats of death or serious harm sent in a message)Online Safety Act 2023Max penalty: Triable either way. On indictment: up to 5 years imprisonment and/or a fine. On summary conviction in Northern Ireland: up to 6 months and/or a fine not exceeding the statutory maximum.

What it covers. Sending a message that conveys a threat of death or serious harm, intending the recipient to fear the threat will be carried out, or being reckless as to that.

Section. Section 181 (threatening communications offence) · Criminal

Key elements. Message conveys a threat of death or serious harm (serious harm = grievous bodily harm, rape/serious sexual offence, or serious financial loss). Mens rea: intent that an individual encountering it fear the threat would be carried out, OR recklessness as to that. Extends to Northern Ireland (E+W+N.I.).

Official source · legislation.gov.uk ↗
Criminal threats - threatening or abusive behaviour (single act covered, not only a course of conduct)Protection from Stalking Act (Northern Ireland) 2022Max penalty: Triable either way. On indictment: up to 5 years imprisonment and/or a fine. On summary conviction: up to 12 months and/or a fine not exceeding the statutory maximum.

What it covers. Behaviour (a single act or a course of conduct) that is threatening or abusive and would cause a reasonable person fear or alarm.

Section. Section 2 (offence of threatening or abusive behaviour) · Criminal

Key elements. Behaviour threatening or abusive; would be likely to cause a reasonable person to suffer fear or alarm; mens rea = intends to cause fear or alarm OR is reckless as to whether it does. Notably can be a SINGLE act, unlike the harassment/stalking course-of-conduct offences.

Official source · legislation.gov.uk ↗
Criminal threats / offensive or menacing electronic messages (lower-level, summary)Communications Act 2003Max penalty: Summary only. Up to 6 months imprisonment and/or a fine not exceeding level 5 on the standard scale.

What it covers. Sending, by means of a public electronic communications network, a message that is grossly offensive, indecent, obscene or menacing; or sending a false message / persistently using the network to cause annoyance, inconvenience or anxiety.

Section. Section 127 · Criminal

Key elements. Use of a public electronic communications network (phone, internet, social media). s.127(1): grossly offensive / indecent / obscene / menacing character. (Note: s.127(2)(a) and (b) - the false-message limb - were repealed by the Online Safety Act 2023 from 31 Jan 2024; s.127(1) and the s.127(3) penalty remain in force.) Triable in a NI magistrates' court.

Official source · legislation.gov.uk ↗
Criminal threats / malicious messages (NI-specific) - NOTE: fine only, no imprisonmentMalicious Communications (Northern Ireland) Order 1988Max penalty: Summary only: a fine not exceeding level 4 on the standard scale. No imprisonment available under this NI Order (this differs from England and Wales).

What it covers. Sending a letter, electronic communication or article that conveys a threat, or that is indecent/grossly offensive, or information known to be false, with the purpose of causing distress or anxiety to the recipient.

Section. Article 3 · Criminal

Key elements. Sends a communication conveying (i) an indecent/grossly offensive message, (ii) a threat, or (iii) false information known/believed false; purpose (or one purpose) is to cause distress or anxiety. (Some grossly-offensive/false limbs were narrowed by the Online Safety Act 2023 from 31 Jan 2024.) IMPORTANT distinction: unlike the GB Malicious Communications Act 1988 (which carries up to 2 years on indictment), the Northern Ireland Order is summary-only and FINE-ONLY.

Official source · legislation.gov.uk ↗
Criminal defamation / defamatory libelCoroners and Justice Act 2009 (abolishing the common-law offence) - so defamation in NI is CIVIL ONLYMax penalty: N/A - no criminal penalty (offence abolished). Civil remedy: damages and injunction.

What it covers. There is NO criminal defamation in Northern Ireland. The common-law offences of defamatory libel, seditious libel, sedition and obscene libel were abolished in Northern Ireland (and England and Wales) by s.73, in force 12 January 2010. Defamation (libel/slander) is a CIVIL matter only.

Section. Section 73 · Civil only (no criminal offence)

Key elements. CIVIL claim only: a published false statement that lowers the claimant in the estimation of right-thinking members of society. Governed in NI by the Defamation Act (Northern Ireland) 1955 and the Defamation Act (Northern Ireland) 2022 (the GB Defamation Act 2013 was NOT extended to NI). Police will NOT pursue defamation as a crime; the remedy is a civil action for damages/injunction, usually via a solicitor. Note: defamatory online content can still feed a CRIMINAL harassment, stalking or malicious-communications charge if it forms part of a course of conduct or threatening/offensive messaging.

Official source · legislation.gov.uk ↗
Extortion / blackmailTheft Act (Northern Ireland) 1969Max penalty: On conviction on indictment: up to 14 years imprisonment.

What it covers. Making an unwarranted demand with menaces, with a view to gain for yourself or another or with intent to cause loss to another.

Section. Section 20 · Criminal

Key elements. Unwarranted demand (unwarranted unless the maker believes both that they have reasonable grounds for the demand AND that the menaces are a proper means of reinforcing it); 'with menaces'; with a view to gain or intent to cause loss. Covers sextortion and 'pay or I publish' threats.

Official source · legislation.gov.uk ↗
Identity theft / identity fraud / online impersonationFraud Act 2006Max penalty: On indictment: up to 10 years imprisonment and/or a fine. On summary conviction in Northern Ireland: up to 6 months and/or a fine not exceeding the statutory maximum.

What it covers. There is no standalone 'identity theft' offence; impersonation/identity fraud is prosecuted as fraud by false representation. Dishonestly making a false representation (e.g. posing as someone else, using their identity/details online) intending to make a gain or cause loss/risk of loss.

Section. Section 1 and Section 2 (fraud by false representation) · Criminal

Key elements. Dishonest false representation (express or implied, including as to identity); intent to make a gain for self/another OR cause loss / risk of loss to another. Applies UK-wide including NI. Pure impersonation with no gain/loss element may instead be pursued via harassment / malicious communications / the Online Safety Act communications offences.

Official source · legislation.gov.uk ↗
False / harmful communications (false information sent to cause harm)Online Safety Act 2023Max penalty: Summary only. In Northern Ireland: up to 6 months imprisonment and/or a fine not exceeding level 5 on the standard scale.

What it covers. Sending a message conveying information the sender knows to be false, intending it to cause non-trivial psychological or physical harm to a likely audience, without reasonable excuse.

Section. Section 179 (false communications offence) · Criminal

Key elements. Message conveys information known to be false; intent to cause non-trivial psychological or physical harm to a likely audience; no reasonable excuse. In force from 31 Jan 2024; extends to Northern Ireland.

Official source · legislation.gov.uk ↗
Doxxing (publishing private/identifying information)No standalone 'doxxing' offence - prosecuted via harassment, threatening/malicious communications, and data-protection lawMax penalty: Varies by route (see harassment up to 2 yrs, stalking up to 10 yrs, threatening communications up to 5 yrs). DPA 2018 s.170: unlimited fine (no custodial penalty).

What it covers. There is no specific doxxing crime in Northern Ireland. Publishing someone's home address, workplace, phone number or other private details to intimidate is typically prosecuted as harassment or stalking (if part of a course of conduct), as a threatening/malicious/false communication, and/or as a data-protection offence where personal data was unlawfully obtained or disclosed (DPA 2018 s.170, enforced by the Information Commissioner's Office).

Section. Protection from Harassment (NI) Order 1997 Art. 4; Protection from Stalking Act (NI) 2022; Online Safety Act 2023 ss.179/181; Communications Act 2003 s.127; Data Protection Act 2018 s.170 (unlawful obtaining/disclosure of personal data) · Criminal (via the above offences); ICO regulatory route for the data-protection element

Key elements. Route depends on facts: course of conduct -> harassment/stalking; threat/grossly offensive content -> communications offences; unlawfully obtained/disclosed personal data -> DPA 2018 s.170 (ICO). Where doxxing is intended to cause others to harass/attack the victim, it strengthens a harassment/stalking case.

Official source · legislation.gov.uk ↗
Doxxing status in Northern Ireland

No standalone doxxing offence in Northern Ireland. Publishing a victim's private/identifying details to intimidate is prosecuted indirectly: as criminal harassment (Protection from Harassment (NI) Order 1997, Art. 4) or stalking (Protection from Stalking Act (NI) 2022) where it forms part of a course of conduct; as a threatening, false or grossly offensive communication (Online Safety Act 2023 ss.181/179; Communications Act 2003 s.127); and, for the unlawful obtaining or disclosure of personal data, as a Data Protection Act 2018 s.170 offence enforced by the Information Commissioner's Office (ICO, https://ico.org.uk). Doxxing intended to incite others to harass/attack the victim strengthens a harassment/stalking case. Confidence: medium (no single primary source defines 'doxxing'; this reflects how the existing offences are applied).

Recording your calls

One-party consent (you may record your own calls for personal use)

Source ↗
If the person is in another country

Report at home, and trigger action where they are

If the person is in the United States

Keep doing everything above in Northern Ireland. At the same time, the fastest leverage often sits in the United States, where the person actually is.

Fastest lever in the United States

The fastest practical levers against a U.S.-located perpetrator are: (a) platform reporting and content removal directly to the host service (the U.S. has no general government takedown order against a private individual's speech, and platforms have Section 230 immunity for user posts, so the platform's own abuse/terms process is the front-line removal tool); and (b) a state civil or criminal protective / restraining order (a stalking or harassment protection order, process varies by state), which once issued is enforceable against the U.S.-located respondent and makes any further contact a new, more readily charged offense. Where the conduct is interstate threats or cyberstalking, a U.S. federal case (18 U.S.C. § 875(c), § 2261A) opened via the FBI is the route to criminal action and to compelling evidence from U.S. providers.

How the case reaches them

A foreign victim whose harasser is located in the United States does not file with U.S. federal agencies from abroad and wait. The reliable inbound path is police-to-police: report the matter to your own national police / cybercrime unit in your home country and ask them to channel it to U.S. authorities. Two official conduits carry it: (1) INTERPOL, where your country's National Central Bureau transmits the request to INTERPOL Washington (the U.S. NCB inside the DOJ, the U.S. contact point for the 196-member INTERPOL network), and (2) a Mutual Legal Assistance Treaty (MLAT) or letter rogatory, the formal government-to-government request handled on the U.S. side by DOJ's Office of International Affairs, used to compel evidence such as subscriber records and content from U.S. platforms. U.S. platforms (where most of the abusive content sits) are themselves in the U.S., so a U.S.-based investigation or valid U.S. legal process is the lever that reaches them. In parallel, a victim can and should file directly with the FBI Internet Crime Complaint Center (https://www.ic3.gov) and the FBI tip line (https://tips.fbi.gov); IC3 accepts international complaints and may refer them to the appropriate U.S. or partner agency.

There is no single U.S. government body that will unmask an anonymous account or order a takedown on a foreign victim's request without a U.S. investigation or U.S. legal process. The most effective sequence is: preserve evidence (dated screenshots, URLs, usernames, headers), report to your home-country police so they can engage INTERPOL Washington / the MLAT process, file directly with the FBI/IC3, and pursue platform removal plus a state protective order against the named or identified U.S. perpetrator.

The honest truth: you cannot contact Interpol yourself, only police can. Ask your own investigating officer to pursue international coordination, and keep them supplied with your evidence.
If the person is in Canada

Keep doing everything above in Northern Ireland. At the same time, the fastest leverage often sits in Canada, where the person actually is.

Fastest lever in Canada

The fastest practical relief against content or conduct from a Canada-based perpetrator runs through (a) the Canadian police service of jurisdiction, which can investigate and charge under the Criminal Code (criminal harassment s.264, uttering threats s.264.1, extortion s.346, identity theft/fraud s.402.2/403, and for intimate-image exposure s.162.1), and (b) platform-level takedown plus provincial civil remedies. Canada has no single national takedown regulator equivalent to Australia’s eSafety or the UK’s Ofcom. For intimate images there is a Criminal Code removal/forfeiture pathway tied to s.162.1, and victims can seek provincial civil and protective remedies (peace bonds, restraining orders, provincial intimate-image laws) while a criminal investigation proceeds.

How the case reaches them

When the perpetrator is located in Canada and the victim is abroad, the foreign victim does not contact Canadian police directly. The victim reports to their OWN national police, who route a police-to-police request to Canada through INTERPOL. Canada's international channel is the INTERPOL National Central Bureau (NCB) Ottawa, run by the RCMP at National Headquarters and operating 24/7; it receives, evaluates and processes assistance requests to and from the 195 INTERPOL member countries and administers the Foreign Criminal Investigators in Canada Protocol. For obtaining EVIDENCE in Canada or extradition FROM Canada, the foreign state's central authority works through a Mutual Legal Assistance Treaty (MLAT), coordinated on the Canadian side by the federal Department of Justice International Assistance Group. For US requests, the counterpart is INTERPOL Washington (USNCB) plus FBI Legal Attache channels; NCB Ottawa and INTERPOL Washington have a standing memorandum of cooperation. The local Canadian police service of jurisdiction is the one that actually investigates a perpetrator on Canadian soil.

A victim cannot invoke INTERPOL or MLAT channels personally; the investigating police service and the Crown initiate INTERPOL notices and MLAT requests. The realistic victim action is to file with their own national police and provide the Canadian police service or the foreign police with the file/occurrence numbers and preserved evidence.

The honest truth: you cannot contact Interpol yourself, only police can. Ask your own investigating officer to pursue international coordination, and keep them supplied with your evidence.
If the person is in Australia

Keep doing everything above in Northern Ireland. At the same time, the fastest leverage often sits in Australia, where the person actually is.

Fastest lever in Australia

The fastest protection lever against a perpetrator located in Australia is the eSafety Commissioner's civil removal scheme under the Online Safety Act 2021. eSafety can issue REMOVAL NOTICES to platforms and end-users under the Adult Cyber Abuse Scheme (18+), the Image-Based Abuse Scheme, the Cyberbullying Scheme (under-18) and the Online Content Scheme; non-compliant services can face civil penalties of up to 500 penalty units. For most schemes the victim must first report to the platform or service, then lodge at https://www.esafety.gov.au/report. This is a civil takedown route that runs alongside, and does not replace, a criminal police report. Note the deliberately high 'serious harm' threshold for the Adult Cyber Abuse Scheme. In parallel, where the victim fears ongoing harm, an Apprehended Violence Order (AVO) / personal safety intervention order can be sought against a locally-located perpetrator via the local court or police.

How the case reaches them

When the perpetrator is located in Australia and the victim is overseas, the foreign victim's own police refer the matter to Australian law enforcement through police-to-police channels: the foreign country's INTERPOL National Central Bureau contacts the AFP-hosted INTERPOL National Central Bureau (NCB) Canberra (within AFP International Operations, operating 24/7), which channels notices, information-sharing and assistance requests. The matter is then assessed and, for an individual harassment case, typically referred to the relevant Australian state or territory police where the perpetrator is located. For evidence-gathering or prosecution that needs formal cooperation, a Mutual Legal Assistance (MLAT) request is coordinated by the Commonwealth Attorney-General's Department under the Mutual Assistance in Criminal Matters Act 1987. A victim cannot trigger these channels directly; they ask the investigating police to route the matter through INTERPOL Canberra or MLAT.

eSafety is a civil regulator and does not prosecute, award damages, or replace police. The criminal route remains state/territory police (or the AFP for serious/transnational matters), reachable from abroad only via the police-to-police INTERPOL Canberra channel described above.

The honest truth: you cannot contact Interpol yourself, only police can. Ask your own investigating officer to pursue international coordination, and keep them supplied with your evidence.
If the person is in New Zealand

Keep doing everything above in Northern Ireland. At the same time, the fastest leverage often sits in New Zealand, where the person actually is.

Fastest lever in New Zealand

The fastest practical lever against a perpetrator located in New Zealand is the Harmful Digital Communications Act 2015 civil route: complain to Netsafe (the Approved Agency, https://netsafe.org.nz/report, 0508 638 723), and if it cannot resolve the matter, use Netsafe's written summary to apply to the District Court for an HDCA order (takedown, cease publication, correction, right of reply, or identity disclosure). For serious threats or criminal conduct, NZ Police can act under the Crimes Act / HDCA s 22 directly because the offender is locally located and within jurisdiction. NOTE: where the poster is offshore the HDCA's real limit is service-of-process (no statutory provision for serving an overseas defendant; leave of the District Court under District Court Rules Part 6 is required); that limit does not bite when the perpetrator is in New Zealand.

How the case reaches them

When the perpetrator is in New Zealand and the victim is overseas, the foreign victim should report through their OWN local/national police, who relay the matter police-to-police to INTERPOL Wellington (the NZ National Central Bureau hosted at Police National Headquarters). Neither the public nor a foreign victim can contact INTERPOL or the NCB directly: 'INTERPOL NCBs do not respond to requests from the general public... contact their local or national police, who will in turn contact the NCB.' NZ Police can also be reported to directly via 105 (https://105.police.govt.nz) for the criminal record. For evidence held in or action needed in New Zealand, the foreign authority uses a Mutual Legal Assistance (MLAT) request handled under New Zealand's Mutual Assistance in Criminal Matters Act 1992 via the Crown central authority. New Zealand is also a Party to the Budapest Convention on Cybercrime (in force for NZ 1 December 2025), which provides additional cross-border cooperation channels for electronic evidence. An FBI Legal Attache now operates a standalone office in Wellington (opened 31 July 2025) for liaison with US authorities.

Because the perpetrator is locally located, NZ Police and the District Court can act without the cross-border MLAT or INTERPOL delays that slow cases where the offender is abroad. If Netsafe’s role changes, NZ Police on 105 is the fallback intake.

The honest truth: you cannot contact Interpol yourself, only police can. Ask your own investigating officer to pursue international coordination, and keep them supplied with your evidence.
If the person is in South Africa

Keep doing everything above in Northern Ireland. At the same time, the fastest leverage often sits in South Africa, where the person actually is.

Fastest lever in South Africa

The fastest live protection/unmasking lever against a locally-located perpetrator is the Protection from Harassment Act. A South African magistrate's court can, under s.4, direct a South African electronic communications service provider to FURNISH the unknown harasser's name, identity number and address - identifying an SA-based harasser without any extradition - and then issue an interim and final protection order (s.10), breach of which is a crime (up to 5 years, s.18(1)(a)). This means a victim does NOT need extradition to get relief: the SA courts act directly against SA-based persons and SA-licensed service providers. IMPORTANT CORRECTION: the Cybercrimes Act s.20 takedown order and s.21 unmasking direction are NOT yet in operation (Part VI of Chapter 2 has not been commenced as of 2026), so there is currently no operative Cybercrimes Act statutory takedown order; content removal goes through the protection-order conditions plus direct reporting to the platform/host. A foreign victim typically needs a local contact (e.g. SA-based counsel, or coordination via SAPS once a docket exists) to drive the magistrate's-court application, since these orders are made by SA courts against SA-licensed providers.

How the case reaches them

When the perpetrator is located in South Africa and the victim is abroad, the inbound police-to-police route runs through INTERPOL NCB Pretoria. A foreign victim reports to their OWN national police, who route a request through their INTERPOL National Central Bureau to NCB Pretoria (which sits inside SAPS Crime Intelligence). NCB Pretoria is the channel for international investigations requiring SAPS cooperation and triggers SAPS action against a South Africa-based suspect. For formal evidence-gathering and execution, requests run as Mutual Legal Assistance under the International Cooperation in Criminal Matters Act 75 of 1996, with the South African Department of Justice & Constitutional Development as the Central Authority; dual criminality is not a strict requirement for incoming requests. NOTE: the Cybercrimes Act's 's.52 designated point of contact' and the Chapter 5 mutual-assistance provisions (ss.46-52) are enacted but NOT yet in force as of 2026, so they cannot currently be relied on - use INTERPOL NCB Pretoria and the 1996 MLA Act.

For US-nexus matters the FBI maintains a Legal Attache (Legat) office at the U.S. Embassy in Pretoria; confirm current contact details with the U.S. Embassy Pretoria.

The honest truth: you cannot contact Interpol yourself, only police can. Ask your own investigating officer to pursue international coordination, and keep them supplied with your evidence.
Dedicated cross-border guides
If the person is in the United States →If the person is in Canada →If the person is in Australia →If the person is in New Zealand →If the person is in South Africa →
Keep climbing

If you are brushed off, do this next

You are entitled to be heard. Work up this ladder until your case is assigned.

  1. 1START THE RECORD: Report via the PSNI online portal (https://www.psni.police.uk/report) or call 101 (999 if there is an immediate threat). For fraud/extortion/hacking, also report to Report Fraud (the City of London Police service that replaced Action Fraud for England, Wales and NI) at https://www.reportfraud.police.uk/ or 0300 123 2040. Get and keep the reference / occurrence / incident number - it anchors everything below.
  2. 2TRACK + CHASE: Use the 'My PSNI' portal victim-update facility to monitor the investigation. If nothing moves, phone 101, quote the reference number, and ask for an update and the name/number of the officer in charge (OIC) and their station.
  3. 3ESCALATE WITHIN PSNI: Ask to speak to the OIC's supervisor / sergeant, or contact the relevant District / Neighbourhood Policing Team. For cyber-enabled stalking/harassment, ask whether it has been referred to PSNI specialist resources (Cyber Crime Centre / specialist investigators). Request a Victim Charter review of how your case is being handled.
  4. 4PROSECUTION STAGE: If PSNI has a file but it stalls or a 'no prosecution' decision is made, the Public Prosecution Service for Northern Ireland (PPS) decides on charges. You can ask PPS about a decision and request a Victims' Right to Review of a decision not to prosecute (https://www.ppsni.gov.uk).
  5. 5FORMAL COMPLAINT ABOUT POLICE HANDLING: If PSNI is unresponsive or you are dissatisfied with how the report was handled, complain to the Police Ombudsman for Northern Ireland (https://www.policeombudsman.org), which independently investigates PSNI conduct. (This addresses police handling, not the original crime.)
  6. 6NATIONAL / SERIOUS-CRIME ROUTE: For organised, high-harm, or cross-border cyber offending, PSNI can refer to the National Crime Agency (National Cyber Crime Unit). Victims do not normally self-refer; push PSNI to escalate where the offending crosses borders.
  7. 7ELECTED REPRESENTATIVE AS A PRESSURE VALVE: Raise the case with your MLA (Member of the Legislative Assembly), MP, or local councillor as casework. They can press PSNI/PPS for updates and accountability and raise systemic issues. IMPORTANT: representatives CANNOT direct or interfere with an individual investigation or prosecution decision - they apply pressure and get answers, they do not control the outcome. Keep climbing and use every channel available to you, but understand where each one's power ends.
  8. 8INTERNATIONAL LIAISON: Where the offender is abroad, ask PSNI/NCA to use the UK's international channels (Interpol via the UK National Central Bureau, mutual legal assistance, and overseas liaison) - see the cross-border mechanism.
Cross-cutting essentials

The same for everyone: evidence, safety, platforms

Documenting and preserving your evidence

Good documentation is the backbone of every other step. It builds the pattern that proves intent, it gives police and courts something to act on, and it survives even if the perpetrator deletes accounts. The guidance below comes from official safety and policing bodies across several countries. ## Capture context, not just the bad comment Australia's eSafety Commissioner advises capturing "the full conversation (rather than the abusive comment on its own), as well as account details, dates and times," and noting the web page address (URL) and the other person's user profile. Both screenshots and screen recordings are endorsed (screen recording is useful for content that scrolls). The practical takeaway: a good capture shows the username, the URL, and the date and time together, not a bare cropped screenshot. PEN America's Online Harassment Field Manual makes the same point about why this matters over time: documenting harassment creates a record that "alerts you and others to abuse patterns and escalations." Capturing the perpetrator's own words and behavior across time is how you surface intent and escalation. ## Keep the original file, because metadata is provenance Tech Safety Canada advises that you "should always safely store the digital original" rather than forwarding or re-copying it, capture the person's profile URL and a visible date and time, and print or save "directly after you have captured it," because "opposing counsel could claim there was manipulation of evidence... if there was a delay." Saving the original file (rather than forwarding or screenshotting a copy) is the practical mechanism by which authenticating metadata survives. Canadian law-enforcement cyberbullying guidance (RCMP) reinforces recording dates and times, capturing full conversation context with visible timestamps, usernames, and platform, and saving originals. ## Back up in more than one place Accounts and content can be deleted, so keep redundant copies. Tech Safety Canada suggests you "email or text the document to a device that you will continue to have secure access to so you have an extra copy." Canadian guidance recommends backups in multiple locations (for example cloud plus physical plus a printed hard copy kept in chronological order). ## Keep a contemporaneous log UK College of Policing stalking and harassment guidance treats the victim's own diary or log of incidents, and retained correspondence from the suspect, as key evidence; officers are advised to ask victims to keep a diary and explain how to complete it, and some forces issue formal stalking and harassment diary sheets. A dated, ongoing log of incidents is recognized, valuable evidence. ## Email evidence: preserve the headers Emailing a copy of evidence to yourself or a trusted contact can give you an independent third-party (mail-server) timestamp and a redundant copy. But there is an important caveat: forwarding or screenshotting an email strips or overwrites the original metadata. As the Safety Net email-evidence guidance explains, "in a forward, the original email header is replaced with a header that contains the forwarder's information," and "it is also not possible to uncover the header with just a screenshot or photo of the email body." To preserve provenance, keep the original message and its full headers (access the original electronic version via your webmail account, device, or email server). A self-generated email timestamp is corroborating, not conclusive. ## Why a postmark (or self-mailed copy) is weak proof Mailing yourself a copy, or relying on a postmark, proves only that an item existed and was in your possession on a date. It does not prove who wrote it, that any official action was taken, or that the content is unaltered, and it is tamperable. This is the well-documented "poor man's copyright" fallacy: the US Copyright Office states "there is no provision in the copyright law regarding any such type of protection, and it is not a substitute for registration." The same logic applies to reporting: a postmark or self-mailed copy does not prove a crime was reported. The durable proof that a report exists is the official police report or file reference number issued by police, which you should keep for follow-up. (This police-report analogy is a reasoned synthesis of the poor-man's-copyright point plus the role of official report numbers, not a single direct citation.) ## New Zealand caution: preserve before you block, and do not store "objectionable" content New Zealand's Netsafe advises screenshotting harmful content; for emails, saving both the message contents (with the date and time received) and the email headers; and recording the full URL of each page. Critically, it advises: "Contact Netsafe, or the Police first before deleting any content or blocking the abuser's number or profile (as this can be important evidence)." Netsafe also warns: "Do not screenshot or store content you believe is objectionable. It's illegal in NZ to store, send or share objectionable content. Instead contact Netsafe or the Department of Internal Affairs immediately." This jurisdiction-specific caution matters for any cross-border situation, because blanket "screenshot everything" advice can backfire. General legal information, not legal advice.

Official sources
esafety.gov.au ↗onlineharassmentfieldmanual.pen.org ↗techsafety.ca ↗rcmp.ca ↗library.college.police.uk ↗techsafety.org ↗copyright.gov ↗netsafe.org.nz ↗
Swatting: protecting yourself from a fake emergency call to your home

Swatting is when someone makes a false emergency report (such as a hostage situation or active shooter) to send armed police to your address. If you have been doxxed or threatened, this is a real risk, and there are concrete, sourced precautions. ## What the FBI advises The FBI/IC3 swatting public service announcement (29 April 2025) advises victims to "retain all information regarding the incident, such as usernames, email addresses, websites, or names of platforms used for communication, photos, or videos," to immediately report it to local law enforcement and to IC3/FBI, and to "discuss swatting with your family members or colleagues and have a plan in place in the event of law enforcement contact" at the residence. Important: this FBI PSA does not tell victims to pre-emptively register or notify police that they are a swatting target before an incident. Its preventive advice is limited to retaining incident information and having a family or colleague plan. The proactive pre-notification step below is supported by other authoritative sources, but should not be attributed to the FBI. ## The proactive notification precaution The core proactive precaution is to give your local police context in advance, so that a later fake emergency call to your address is met with caution rather than a maximal armed response. The ACLU advises: "If you are concerned about this kind of attack and you trust your local police to be reasonable, consider calling your local police's nonemergency number to alert them to the likelihood of false reports about your address," and it links a verbal script to request that extra precautions be taken by first responders if a report is received about your address. The "if you trust your local police to be reasonable" caveat is worth keeping in mind. Mainstream security guides give the same advice in operational terms: "Contact your local police department. Tell them what you do for a living and that you might be a target for swatting attacks. Tell the police that if they get a call about an active threat at your home address, they should first contact you to confirm that it's true." The goal is to turn an unverified hostage or shooting report into one the dispatcher already knows to treat with suspicion. ## Formal registries exist in some places, but are not universal Some jurisdictions offer a formal opt-in flag. The Seattle Police Department runs an opt-in anti-swatting program (launched 2018): residents who fear being targeted register their address through the Smart911 / Rave Facility system, and "when the 911 call center receives a report of a critical incident, they can dispatch responders and simultaneously check to see if residents at the address registered a concern for swatting on Rave Facility," passing that context to responding officers. Most jurisdictions, however, have no formal swatting registry. Where none exists, the realistic fallback is the ACLU's advice: call the local police non-emergency line and give them context. Do not assume a national or standard registry exists. General legal information, not legal advice.

Official sources
ic3.gov ↗aclu.org ↗security.org ↗king5.com ↗
When one person targets many: treat it as one linked case

If a single perpetrator is harassing several people, the strongest approach is to treat it as one connected pattern rather than a scatter of unrelated, isolated complaints. A documented multi-victim pattern is powerful evidence of intent and fixation, and the law recognizes it. ## Coordinated harassment of multiple people can be one legal pattern UK Crown Prosecution Service guidance establishes that coordinated harassment of multiple victims can legally constitute a single "course of conduct." The CPS states: "Harassment may be committed against two or more persons," and "this covers collective harassment, whether directed towards members of the same family, neighbourhood, protected characteristics, trade or profession, organisation, or institution." Prosecutors are told that gathering evidence "should focus on the wider pattern of behaviour and on the cumulative impact on a victim." A campaign connected by a common motive or behavior links together as one pattern. That is precisely why a documented multi-victim pattern is strong evidence of intent and fixation. ## Why a cross-victim pattern matters Criminal harassment and stalking charges typically require demonstrating a sustained course of conduct, and often a specific intent, rather than a single offensive comment. A single instance of bad language or an opinion is generally not enough on its own. A pattern across multiple complainants helps establish the sustained conduct and the intent that a single instance cannot. (The broad legal logic here is authoritative via the CPS course-of-conduct framework; specific intake-categorization wording from non-official sources should be treated as illustrative.) ## Cross-referencing official report numbers When victims of the same perpetrator coordinate, the durable link between their cases is the official police report or file reference number, not the mere fact that they know each other. When you file a report, police give you a file or report number that you should keep for follow-up, and reports help police "identify patterns... repeat suspects." Co-victims cross-referencing each other's official reference numbers lets the forces link, retrieve, and corroborate related reports, and lets a Legat or NCB match parallel cases across borders. This cross-referencing of reference numbers is presented as best-practice reasoning grounded in two verified pillars (official report numbers exist and are kept for follow-up, and the CPS treats a one-offender, multiple-victim campaign as a single course of conduct). It is a sound operational extrapolation, not a directly quoted official instruction. General legal information, not legal advice.

Official sources
cps.gov.uk ↗rcmp.ca ↗
Reporting to the platform: what actually forces removal

When someone is harassing you, impersonating you, or spreading content about you on a social platform, it helps to understand what genuinely makes a platform take content down, and what is a waste of time. ## The three levers that actually force removal In practice there are only three things that force a platform to remove content or an account: 1. A court order or injunction. A judge orders the content removed. This requires a lawsuit and a court.

  1. A law-enforcement request submitted through the platform's official legal portal. A sworn officer working your case submits a request through the platform's dedicated law-enforcement webform. This is why a police report and reference number matter: it is an officer with an open case, using the official portal, who can move this lever, not you directly.
  2. The platform's own Community Guidelines enforcement after a report. The platform reviews the reported content against its rules and removes it if it violates them. Of these three, Community Guidelines enforcement is the only free, immediate lever a victim can pull directly. The first two require either a lawsuit and a court, or a sworn officer with an open case. You cannot invoke the court-order or law-enforcement levers yourself. ## Informal emails are ignored Do not waste time emailing a platform's general or legal@-style inbox, or messaging from a personal email address, to demand a takedown. Platforms route real legal and law-enforcement requests only through their official portals. TikTok's own Law Enforcement Guidelines state plainly that it "will not respond to requests for user data sent by non-law enforcement officials or when they are sent through informal channels (such as personal email addresses)." Emergency law-enforcement requests must come from a sworn law-enforcement official and from an official law-enforcement email domain. The same pattern holds across platforms: Meta requires a government-issued email at facebook.com/records; X requires a government agency to use legalrequests.x.com; Twitch requires legal process served through the Amazon Law Enforcement Request Tracker and "does not accept requests... or service of process, via e-mail or fax." The informal-email path simply is not the path that gets actioned. The officer working your case is the one who uses the portal. ## Report each item, per video and per comment On TikTok you can report any post (video), comment, account, or direct message for violating Community Guidelines, from the app or a web browser. Reporting is confidential: TikTok states it "will not disclose your identity to the person whose content or account you're reporting." To report a video: In the app, open the post, tap the Share button (or press and hold the post), tap Report, select a reason (and a subtopic if prompted), then tap Submit. On the web, hover over the More options (...) button on the video, click Report, select a reason and subtopic, then click Submit. To report a comment: TikTok has a separate, dedicated comment-report flow (press and hold the comment, then tap Report). Report harassing comments individually, per comment, rather than only reporting the video. ## Impersonation has its own separate report flow If someone is pretending to be you, that is not the same as reporting a single offensive video, and it uses a different path. TikTok provides a separate impersonation report flow: go to the impersonating profile, tap the three dots (top right), tap Report, then Report account, then select the impersonation reason ("Pretending to be someone"). There is also a web impersonation form that can require a real ID and lets you list multiple fake accounts in one report. TikTok's policy bans impersonation: it "does not allow accounts that impersonate individuals or organizations in a misleading or malicious way," while permitting clearly labeled fan or parody accounts that do not confuse users. Other platforms have their own impersonation report forms too (for example, X's impersonation reporting is filed by the impersonated person or an authorized representative). ## Do not use mass-reporting tools or organize a brigade It is tempting to rally friends or use a third-party "mass report" tool or bot to pile reports onto an impersonator. It does not work, and it can backfire. TikTok's own position is explicit: "Mass reporting content or accounts does not lead to an automatic removal or to a greater likelihood of removal" by its Safety team. Removal turns on whether the content actually violates the Community Guidelines, reviewed by human moderators, not on how many reports it receives. Mass-reporting tools violate platform policy and are the wrong move. Use the legitimate per-item report, the separate impersonation report, or the law-enforcement and court routes instead. General legal information, not legal advice.
Official sources
tiktok.com ↗tiktok.com ↗tiktok.com ↗support.tiktok.com ↗support.tiktok.com ↗support.tiktok.com ↗tiktok.com ↗newsroom.tiktok.com ↗meta.com ↗help.x.com ↗help.x.com ↗safety.twitch.tv ↗help.snapchat.com ↗
When the harasser is in another country: how cross-border police work moves

If the person harassing you lives in a different country, the case has to move between police forces. Understanding how that works tells you what to ask for and why your role is to keep your officer supplied with what they need. ## You cannot self-start INTERPOL or an MLAT, only police can INTERPOL is the world's largest police organization, with 196 member countries. But it works through each country's National Central Bureau (NCB), and the public cannot report to it directly. INTERPOL's own NCB page states: "INTERPOL NCBs do not respond to requests from the general public. Anyone wishing to report a crime or provide information on an international investigation should contact their local or national police, who will in turn contact the NCB." The US side says the same: private citizens report crimes through their local police or law-enforcement agency, which may then contact INTERPOL Washington if international assistance is required. The same is true of formal evidence requests between countries. A Mutual Legal Assistance Treaty (MLAT) request can only be made by government authorities (prosecutors, investigating judges, criminal investigators) and must be transmitted through a country's legally designated Central Authority. "All requests made pursuant to MLATs must be submitted through the Central Authority," and MLATs "are not available for use by private parties." A victim cannot file an MLAT request, only the investigating officer or prosecutor can. So your leverage is the explicit ask. You cannot trigger INTERPOL or an MLAT yourself; you trigger them by getting your investigating officer to make the request. ## The FBI's overseas offices (Legats) coordinate, they do not police The FBI runs legal attache (Legat) offices in "dozens of locations" around the globe, "providing coverage for more than 180 countries, territories, and islands," with about 250 special agents and support personnel stationed abroad. Legats sit in US embassies and cover the countries most relevant here, including London (covering the UK, Ireland, and the Channel Islands), Ottawa (Canada), Mexico City, Canberra (Australia), and Wellington (New Zealand). The FBI opened a standalone Legat office in Wellington on 31 July 2025; it had been a suboffice of the Canberra Legat since 2017. Crucially, Legats have no law-enforcement powers overseas. "Since FBI agents do not have traditional law enforcement powers overseas, they must rely on strong, mutually beneficial relationships with their foreign counterparts." The FBI "conducts investigations abroad only when invited by the host country. In most cases, our international partners gather evidence and make arrests on behalf of, or in close cooperation with, the Bureau." Legat duties include coordinating requests for assistance and coordinating victim assistance. They are a coordination channel, not a force that swoops in. ## The US entry points: a local field office and IC3 For a US-connected victim, the practical entry points are your local FBI field office and the FBI's Internet Crime Complaint Center (IC3) at ic3.gov. IC3 itself does not investigate; "trained analysts at the IC3 review and research the complaints, disseminating information to law enforcement and partner agencies, as appropriate," and "investigation and prosecution are at the discretion of the receiving agencies." IC3 explicitly accepts cross-border reports, including from "citizens of another country or who may be reporting a subject in another country." For an ongoing crime or a threat to life, contact your local field office or call 911. ## Formal evidence channels differ by country Bilateral MLATs with the United States are in force for the UK (entry into force 2 December 1996), Canada (24 January 1990), Mexico (3 May 1991), and Australia (30 September 1999), but not for New Zealand. US to New Zealand formal assistance runs instead through multilateral conventions and non-treaty letters rogatory and comity. For multilateral cooperation, the Council of Europe Budapest Convention on Cybercrime provides a standing framework for cross-border preservation and exchange of electronic evidence, including a 24/7 contact-point network. Among the countries here, the US, UK, Canada, Australia, and New Zealand are parties. New Zealand became the 81st party (acceded 28 August 2025; in force for New Zealand 1 December 2025), so the multilateral channel is available US to New Zealand even though no bilateral US to New Zealand MLAT exists. Mexico is not a party to the Budapest Convention; for a Mexico-based perpetrator the correct formal evidence channel is the US to Mexico bilateral MLAT, not the Budapest Convention. ## The realistic playbook Putting the verified mechanics together: - Report at home and in the perpetrator's country. Each country's police are the ones who can open the NCB or MLAT channel on their end, and IC3 explicitly accepts reports about a subject in another country.

  • Keep and cross-reference every reference and complaint number. Cross-referencing lets each force link to the parallel case so a Legat or NCB can match them.
  • Explicitly ask each investigating officer to pursue international coordination, through the NCB/INTERPOL channel, an MLAT via the Central Authority, and/or the in-country FBI Legat. You cannot self-initiate these; only the officers can. This consolidated playbook is a reasoned synthesis; each underlying mechanism is individually verified from FBI, DOJ, INTERPOL, and IC3 sources, though no single official page states the four-part script verbatim. General legal information, not legal advice.
Official sources
interpol.int ↗interpol.int ↗justice.gov ↗justice.gov ↗fbi.gov ↗fbi.gov ↗fbi.gov ↗ic3.gov ↗justice.gov ↗coe.int ↗