You are in South Africa and the person doing this is in the United Kingdom. You report at home, and at the same time trigger action where they actually are.
10111 (SAPS national emergency / Flying Squad). From a mobile phone you can also dial 112, which routes to the national emergency call centre.
Most people here are not in an active emergency. To start an official record, use the non-emergency steps below.
Keep doing everything below in South Africa. At the same time, the fastest leverage often sits in the United Kingdom, where the person actually is.
UK-wide: Ofcom’s Online Safety Act 2023 duties over platforms with UK users, plus the platform’s own law-enforcement channel once a UK police reference exists. Nation-level harassment/stalking protective orders are available through the relevant nation’s courts.
When the perpetrator is in the UK, a foreign victim triggers action police-to-police through the UK Interpol National Central Bureau (run via the National Crime Agency); the specific UK force that investigates depends on the nation (a Home Office force in England & Wales, Police Scotland, or the PSNI). The victim reports at home and asks their own investigating officer to pursue UK coordination.
For nation-specific offences and the exact police service, see the selected nation below.
File a non-emergency report, and do the single most important thing: get your report / reference / occurrence number. That number is the key that unlocks platforms, prosecutors, employers and protective orders.
At the Community Service Centre a police official takes your sworn statement, opens a case docket, and registers the case on the CAS system. You are given a CAS number (the case reference) by SMS or telephonically - keep it for all future enquiries about the case. The docket is the main source document recording the offence(s) and is assigned to a detective for investigation. Bring all evidence: screenshots, message logs, URLs, dates/times, phone numbers, email headers, and any identifying info on the harasser.
Lets you submit crime tip-offs/information and find your nearest station. Treat it as a supplement; to obtain a CAS docket and reference number for an investigation you still generally need to give a sworn statement at a station.
Toll/share-call line to report criminal activity anonymously. Use for tips; it does not by itself open a docket in your name or generate a CAS reference - go to a station for that.
File here in addition to, not instead of, your local police report.
First port of call for any cybercrime/online harassment complaint. The station opens the CAS docket; the detective investigates and, for malicious-communications offences, can apply the Cybercrimes Act investigative tools. SAPS Head Office switchboard: +27 (0)12 393 1000.
SAPS specialised unit for serious, organised, commercial and priority crime (including serious cyber-enabled fraud/extortion). Escalate here when a matter is high-value, organised, or a station is not progressing it. National Head Office, Silverton, Pretoria.
Regulator for unlawful processing/disclosure of personal information (relevant to doxxing). Lodge a POPIA complaint via the eServices portal. Enquiries 010 023 5200; Toll-free 0800 017 160; enquiries@inforegulator.org.za. eServices complaint portal: https://eservices.inforegulator.org.za/
SAPS unit (sits within SAPS) that is the channel for transnational police cooperation - the route by which a foreign victim's police force triggers SAPS action against a South Africa-based perpetrator. Reached police-to-police, not directly by the public.
This page covers the cross-border part. For the full South Africa guide, the exact offences to name with official statute links, and the escalation ladder, see Reporting online harassment in South Africa →