You are in South Africa and the person doing this is in New Zealand. You report at home, and at the same time trigger action where they actually are.
10111 (SAPS national emergency / Flying Squad). From a mobile phone you can also dial 112, which routes to the national emergency call centre.
Most people here are not in an active emergency. To start an official record, use the non-emergency steps below.
Keep doing everything below in South Africa. At the same time, the fastest leverage often sits in New Zealand, where the person actually is.
The fastest practical lever against a perpetrator located in New Zealand is the Harmful Digital Communications Act 2015 civil route: complain to Netsafe (the Approved Agency, https://netsafe.org.nz/report, 0508 638 723), and if it cannot resolve the matter, use Netsafe's written summary to apply to the District Court for an HDCA order (takedown, cease publication, correction, right of reply, or identity disclosure). For serious threats or criminal conduct, NZ Police can act under the Crimes Act / HDCA s 22 directly because the offender is locally located and within jurisdiction. NOTE: where the poster is offshore the HDCA's real limit is service-of-process (no statutory provision for serving an overseas defendant; leave of the District Court under District Court Rules Part 6 is required); that limit does not bite when the perpetrator is in New Zealand.
When the perpetrator is in New Zealand and the victim is overseas, the foreign victim should report through their OWN local/national police, who relay the matter police-to-police to INTERPOL Wellington (the NZ National Central Bureau hosted at Police National Headquarters). Neither the public nor a foreign victim can contact INTERPOL or the NCB directly: 'INTERPOL NCBs do not respond to requests from the general public... contact their local or national police, who will in turn contact the NCB.' NZ Police can also be reported to directly via 105 (https://105.police.govt.nz) for the criminal record. For evidence held in or action needed in New Zealand, the foreign authority uses a Mutual Legal Assistance (MLAT) request handled under New Zealand's Mutual Assistance in Criminal Matters Act 1992 via the Crown central authority. New Zealand is also a Party to the Budapest Convention on Cybercrime (in force for NZ 1 December 2025), which provides additional cross-border cooperation channels for electronic evidence. An FBI Legal Attache now operates a standalone office in Wellington (opened 31 July 2025) for liaison with US authorities.
Because the perpetrator is locally located, NZ Police and the District Court can act without the cross-border MLAT or INTERPOL delays that slow cases where the offender is abroad. If Netsafe’s role changes, NZ Police on 105 is the fallback intake.
File a non-emergency report, and do the single most important thing: get your report / reference / occurrence number. That number is the key that unlocks platforms, prosecutors, employers and protective orders.
At the Community Service Centre a police official takes your sworn statement, opens a case docket, and registers the case on the CAS system. You are given a CAS number (the case reference) by SMS or telephonically - keep it for all future enquiries about the case. The docket is the main source document recording the offence(s) and is assigned to a detective for investigation. Bring all evidence: screenshots, message logs, URLs, dates/times, phone numbers, email headers, and any identifying info on the harasser.
Lets you submit crime tip-offs/information and find your nearest station. Treat it as a supplement; to obtain a CAS docket and reference number for an investigation you still generally need to give a sworn statement at a station.
Toll/share-call line to report criminal activity anonymously. Use for tips; it does not by itself open a docket in your name or generate a CAS reference - go to a station for that.
File here in addition to, not instead of, your local police report.
First port of call for any cybercrime/online harassment complaint. The station opens the CAS docket; the detective investigates and, for malicious-communications offences, can apply the Cybercrimes Act investigative tools. SAPS Head Office switchboard: +27 (0)12 393 1000.
SAPS specialised unit for serious, organised, commercial and priority crime (including serious cyber-enabled fraud/extortion). Escalate here when a matter is high-value, organised, or a station is not progressing it. National Head Office, Silverton, Pretoria.
Regulator for unlawful processing/disclosure of personal information (relevant to doxxing). Lodge a POPIA complaint via the eServices portal. Enquiries 010 023 5200; Toll-free 0800 017 160; enquiries@inforegulator.org.za. eServices complaint portal: https://eservices.inforegulator.org.za/
SAPS unit (sits within SAPS) that is the channel for transnational police cooperation - the route by which a foreign victim's police force triggers SAPS action against a South Africa-based perpetrator. Reached police-to-police, not directly by the public.
This page covers the cross-border part. For the full South Africa guide, the exact offences to name with official statute links, and the escalation ladder, see Reporting online harassment in South Africa →