You are in South Africa and the person doing this is in Canada. You report at home, and at the same time trigger action where they actually are.
10111 (SAPS national emergency / Flying Squad). From a mobile phone you can also dial 112, which routes to the national emergency call centre.
Most people here are not in an active emergency. To start an official record, use the non-emergency steps below.
Keep doing everything below in South Africa. At the same time, the fastest leverage often sits in Canada, where the person actually is.
The fastest practical relief against content or conduct from a Canada-based perpetrator runs through (a) the Canadian police service of jurisdiction, which can investigate and charge under the Criminal Code (criminal harassment s.264, uttering threats s.264.1, extortion s.346, identity theft/fraud s.402.2/403, and for intimate-image exposure s.162.1), and (b) platform-level takedown plus provincial civil remedies. Canada has no single national takedown regulator equivalent to Australia’s eSafety or the UK’s Ofcom. For intimate images there is a Criminal Code removal/forfeiture pathway tied to s.162.1, and victims can seek provincial civil and protective remedies (peace bonds, restraining orders, provincial intimate-image laws) while a criminal investigation proceeds.
When the perpetrator is located in Canada and the victim is abroad, the foreign victim does not contact Canadian police directly. The victim reports to their OWN national police, who route a police-to-police request to Canada through INTERPOL. Canada's international channel is the INTERPOL National Central Bureau (NCB) Ottawa, run by the RCMP at National Headquarters and operating 24/7; it receives, evaluates and processes assistance requests to and from the 195 INTERPOL member countries and administers the Foreign Criminal Investigators in Canada Protocol. For obtaining EVIDENCE in Canada or extradition FROM Canada, the foreign state's central authority works through a Mutual Legal Assistance Treaty (MLAT), coordinated on the Canadian side by the federal Department of Justice International Assistance Group. For US requests, the counterpart is INTERPOL Washington (USNCB) plus FBI Legal Attache channels; NCB Ottawa and INTERPOL Washington have a standing memorandum of cooperation. The local Canadian police service of jurisdiction is the one that actually investigates a perpetrator on Canadian soil.
A victim cannot invoke INTERPOL or MLAT channels personally; the investigating police service and the Crown initiate INTERPOL notices and MLAT requests. The realistic victim action is to file with their own national police and provide the Canadian police service or the foreign police with the file/occurrence numbers and preserved evidence.
File a non-emergency report, and do the single most important thing: get your report / reference / occurrence number. That number is the key that unlocks platforms, prosecutors, employers and protective orders.
At the Community Service Centre a police official takes your sworn statement, opens a case docket, and registers the case on the CAS system. You are given a CAS number (the case reference) by SMS or telephonically - keep it for all future enquiries about the case. The docket is the main source document recording the offence(s) and is assigned to a detective for investigation. Bring all evidence: screenshots, message logs, URLs, dates/times, phone numbers, email headers, and any identifying info on the harasser.
Lets you submit crime tip-offs/information and find your nearest station. Treat it as a supplement; to obtain a CAS docket and reference number for an investigation you still generally need to give a sworn statement at a station.
Toll/share-call line to report criminal activity anonymously. Use for tips; it does not by itself open a docket in your name or generate a CAS reference - go to a station for that.
File here in addition to, not instead of, your local police report.
First port of call for any cybercrime/online harassment complaint. The station opens the CAS docket; the detective investigates and, for malicious-communications offences, can apply the Cybercrimes Act investigative tools. SAPS Head Office switchboard: +27 (0)12 393 1000.
SAPS specialised unit for serious, organised, commercial and priority crime (including serious cyber-enabled fraud/extortion). Escalate here when a matter is high-value, organised, or a station is not progressing it. National Head Office, Silverton, Pretoria.
Regulator for unlawful processing/disclosure of personal information (relevant to doxxing). Lodge a POPIA complaint via the eServices portal. Enquiries 010 023 5200; Toll-free 0800 017 160; enquiries@inforegulator.org.za. eServices complaint portal: https://eservices.inforegulator.org.za/
SAPS unit (sits within SAPS) that is the channel for transnational police cooperation - the route by which a foreign victim's police force triggers SAPS action against a South Africa-based perpetrator. Reached police-to-police, not directly by the public.
This page covers the cross-border part. For the full South Africa guide, the exact offences to name with official statute links, and the escalation ladder, see Reporting online harassment in South Africa →