You are in South Africa and the person doing this is in Australia. You report at home, and at the same time trigger action where they actually are.
10111 (SAPS national emergency / Flying Squad). From a mobile phone you can also dial 112, which routes to the national emergency call centre.
Most people here are not in an active emergency. To start an official record, use the non-emergency steps below.
Keep doing everything below in South Africa. At the same time, the fastest leverage often sits in Australia, where the person actually is.
The fastest protection lever against a perpetrator located in Australia is the eSafety Commissioner's civil removal scheme under the Online Safety Act 2021. eSafety can issue REMOVAL NOTICES to platforms and end-users under the Adult Cyber Abuse Scheme (18+), the Image-Based Abuse Scheme, the Cyberbullying Scheme (under-18) and the Online Content Scheme; non-compliant services can face civil penalties of up to 500 penalty units. For most schemes the victim must first report to the platform or service, then lodge at https://www.esafety.gov.au/report. This is a civil takedown route that runs alongside, and does not replace, a criminal police report. Note the deliberately high 'serious harm' threshold for the Adult Cyber Abuse Scheme. In parallel, where the victim fears ongoing harm, an Apprehended Violence Order (AVO) / personal safety intervention order can be sought against a locally-located perpetrator via the local court or police.
When the perpetrator is located in Australia and the victim is overseas, the foreign victim's own police refer the matter to Australian law enforcement through police-to-police channels: the foreign country's INTERPOL National Central Bureau contacts the AFP-hosted INTERPOL National Central Bureau (NCB) Canberra (within AFP International Operations, operating 24/7), which channels notices, information-sharing and assistance requests. The matter is then assessed and, for an individual harassment case, typically referred to the relevant Australian state or territory police where the perpetrator is located. For evidence-gathering or prosecution that needs formal cooperation, a Mutual Legal Assistance (MLAT) request is coordinated by the Commonwealth Attorney-General's Department under the Mutual Assistance in Criminal Matters Act 1987. A victim cannot trigger these channels directly; they ask the investigating police to route the matter through INTERPOL Canberra or MLAT.
eSafety is a civil regulator and does not prosecute, award damages, or replace police. The criminal route remains state/territory police (or the AFP for serious/transnational matters), reachable from abroad only via the police-to-police INTERPOL Canberra channel described above.
File a non-emergency report, and do the single most important thing: get your report / reference / occurrence number. That number is the key that unlocks platforms, prosecutors, employers and protective orders.
At the Community Service Centre a police official takes your sworn statement, opens a case docket, and registers the case on the CAS system. You are given a CAS number (the case reference) by SMS or telephonically - keep it for all future enquiries about the case. The docket is the main source document recording the offence(s) and is assigned to a detective for investigation. Bring all evidence: screenshots, message logs, URLs, dates/times, phone numbers, email headers, and any identifying info on the harasser.
Lets you submit crime tip-offs/information and find your nearest station. Treat it as a supplement; to obtain a CAS docket and reference number for an investigation you still generally need to give a sworn statement at a station.
Toll/share-call line to report criminal activity anonymously. Use for tips; it does not by itself open a docket in your name or generate a CAS reference - go to a station for that.
File here in addition to, not instead of, your local police report.
First port of call for any cybercrime/online harassment complaint. The station opens the CAS docket; the detective investigates and, for malicious-communications offences, can apply the Cybercrimes Act investigative tools. SAPS Head Office switchboard: +27 (0)12 393 1000.
SAPS specialised unit for serious, organised, commercial and priority crime (including serious cyber-enabled fraud/extortion). Escalate here when a matter is high-value, organised, or a station is not progressing it. National Head Office, Silverton, Pretoria.
Regulator for unlawful processing/disclosure of personal information (relevant to doxxing). Lodge a POPIA complaint via the eServices portal. Enquiries 010 023 5200; Toll-free 0800 017 160; enquiries@inforegulator.org.za. eServices complaint portal: https://eservices.inforegulator.org.za/
SAPS unit (sits within SAPS) that is the channel for transnational police cooperation - the route by which a foreign victim's police force triggers SAPS action against a South Africa-based perpetrator. Reached police-to-police, not directly by the public.
This page covers the cross-border part. For the full South Africa guide, the exact offences to name with official statute links, and the escalation ladder, see Reporting online harassment in South Africa →